Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and refunds subject to the following terms and conditions:

Returns (Change of Mind)

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.
We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

There may be variances between the colours and textures of timber, leather and other products in store and depicted on our online store due to natural characteristics of the product.
Colours, shades or textures may appear different to the physical product if they are viewed on screens and may present differently on different displays and screens.

Damaged or Incorrect Items

We thoroughly check our products before it leaves our warehouse and are confident that we ship out products in the best condition.
Please check your item upon delivery and contact us within 24 hours should the item be damaged or faulty. Please keep the original packaging. Contact us here.
We will assess the best possible course of action, which could include any of the following:

1. Replacement of the product, depending on stock availability OR
2. Full refund

on the condition that the goods are returned within 14 business days from the date the goods were dispatched to you and the items are in their original condition as purchased, with all labels/tickets/packaging attached.

We reserve the right to refuse a returned item if the item does not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
If you need to return an item, please contact us for a returns form.
All refunds will only be processed once the item is back at our warehouse.